Shipping & Returns Policy
Shipping Policy
At Serenoa Supply Company, we are working to provide fast and reliable shipping for all orders. Shipping methods, times, and rates are currently being finalized. Once shipping is established, this page will be updated with detailed information. In the meantime, here’s what you can expect:
- Processing Time: Most orders will ship within 1–3 business days after your order is placed.
- Shipping Locations: We currently ship within the United States and plan to offer international shipping.
- Shipping Rates: Rates may vary depending on location and shipping speed selected at checkout.
- Tracking Information: Once your order ships, you will receive an email with tracking details.
If you have any questions about shipping, please contact us at contact@serenoasupplycompany.com.
Returns & Refunds
We want you to feel confident in your purchase. If you are not satisfied, please review the return policy below:
- Eligibility: To be eligible for a return, your item must be unused, unopened, and in its original packaging.
- Return Window: Requests for returns must be made within 14 days of receiving your order.
- Non-Returnable Items: Due to the nature of our products, we cannot accept returns of opened or used supplements.
- Refunds: Once your return is received and approved, a refund will be issued to your original payment method.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.
To start a return, please email us at contact@serenoasupplycompany.com with your order number and reason for the return.